Frequently Asked Questions

Products

At EverRoot, we know dogs’ unique selves could benefit from a little extra support and we know you’re constantly looking for ways to improve your dog’s health. We’re here to be that extra boost of reassurance with supplements you can personalize no matter the size, age, or breed of the unique dog you love so much.

For your dog to receive the full benefits, we’d recommend administering per the instructions on the package over the course of the day. For example, the daily amount can be divided throughout the day or fed at one time.

Depending on your dog’s weight, the product will last anywhere from a week to a little over a month based on feeding guidelines. Please reference the feeding instructions to determine the amount to give your dog each day.

The benefits of different supplements and their active ingredients may be directly visible or may work within your pet to provide their health benefit without being directly visible.

This will differ between each of the EverRoot product benefits. It is also important to consider that each dog is different and the length of time to observe visible effects will be unique to your pet.

If your dog eats or drinks the supplement, you have administered it correctly. 

  • Oil: Prior to administration, we recommend shaking the oil in the bottle before use. This will properly mix the ingredients together and will allow the oil to pour easily out of the bottle. 
  • Chewable Tablets: Should be given once daily with or without food. Administer orally based on the size of your dog. For directions, see the individual package or the product page on this website.
  • Soft Chews: Should be given once daily with or without food. Administer orally based on the size of your dog. For directions, see the individual package or the product page on this website.

Depending on the product, some of the below ingredients could be included:

  • Chamomile
  • Coconut
  • Green Lipped Mussel
  • Marigold
  • Pumpkin
  • Salmon
  • Safflower
  • Spirulina

Learn more about our ingredients.

The entire line of EverRoot product supplements feature the National Animal Supplement Council (NASC) seal and are made without artificial colors or flavors. The oil and chewable tablet products are Non-GMO Project Verified. Depending on the product, they may also be USDA Certified Organic. Other products feature the Marine Stewardship Council label indicating the seafood ingredient is wild, sustainable, and traceable.

Find out more about our certifications.

Absolutely! You can give your dog as many different EverRoot supplements as you like. While we wouldn’t expect your dog to experience any digestive upset, there is always a risk when mixing more than one supplement together that have different formulas. Please feed according to the Directions for Use on the packaging.

We offer a variety of forms based on a dog’s preference.  Since every dog is different, you may find that your dog prefers one form over another.

Each of the supplements will provide the same benefit to your dog as stated on the package regardless of the form; however, your dog may prefer one form over
another.

The oils, tablets, and soft chews should last about a month for a medium-sized dog.

Store opened tablets and soft chews in a cool, dry place and make sure the container is closed. ​Opened bottles of oil should be refrigerated and used within
100 days.

EverRoot supplements are only intended for dogs at this time.

EverRoot supplements are specifically formulated for adult dogs.

Our expert-developed supplements are formulated with ingredients shown to be efficacious in certain benefit areas based on scientific research available. EverRoot products feature the NASC - National Animal Supplement Council – quality seal, which is only given to supplements that pass an independent audit every two years and pass other tests including random product testing, quality control and more. Plus, they’re also great-tasting and dog-approved, as shown through palatability studies.

You can find out more here - everroot.com/about  – and learn about our experts who helped formulate the supplements.

Website

Visit the Create Account page, or navigate there by clicking the “person icon” 👤 – silhouette of head and shoulders - in the upper right-hand corner of the page. This directs you to the login page where you can select “Create Account” and enter in your name, email, and a password of your choice.

Visit the Forgot Password page, or navigate there by clicking the “person icon” 👤 – silhouette of head and shoulders - in the upper right-hand corner of the page. This directs you to the login page where you can select “Forgot Password” and enter your email address to have a link to reset your password emailed to you.

Ordering & Billing

Our abilities to make changes or cancel an order that is in process are limited as we try to fulfill orders as quickly as possible, often the same day. If it has been less than 48 hours since you placed an order, please contact our team at consumercare@everroot.com or call 855-265-4911 and we will try and accommodate your request to make changes to your existing order.

We currently accept Visa, Mastercard, American Express and Discover credit cards, as well as Google Pay and Shop Pay as payment for orders on EverRoot.com.

We apologize for any damaged or incorrect products received. Please contact us at consumercare@everroot.com or call 855-265-4911 and one of our team members will be happy to assist you with a refund or replacement.

If for some reason, you or your dog aren’t satisfied with your purchase, please contact us at consumercare@everroot.com or call 855-265-4911 and one of our team members will be happy to assist you with a refund.

Subscriptions

The EverRoot supplements are currently offered as a one-time purchase or as a monthly Subscribe & Save subscription. You can save an additional 5% off each order if you sign up for a subscription. Shipping is always free no matter your preference for purchasing.

Please visit your account and you can pause or cancel your subscription as well as skip a shipment, update your address or change the product by navigating to Manage Subscriptions. You can also reach out to us at consumercare@everroot.com or call 855-265-4911 for assistance.

You will receive an email a few days before your subscription order processes notifying you of an upcoming delivery so you can make any necessary changes.

Shipping & Delivery

Orders will only be shipped to valid United States mailing addresses within the 48 contiguous states and the District of Columbia.

Please allow 3-5 days for your order to process, ship, and arrive to you. You will receive a shipping notification once your order is on its way.

You will receive a confirmation email featuring your tracking number. Once your order ships, you can continue to track it by logging into your account on our website.

Promotions & Discounts

We appreciate your interest in EverRoot and encourage you to keep an eye out on our site for any offers and promotions. We will offer anywhere from 10% - 30% off from time to time.